Getting StartedHow to install the AivaSpa widgetSetting up your knowledge baseConfiguring your brand (logo, colors, greeting)Going live: step-by-step checklistUnderstanding the dashboard
AccountsCreating your accountInviting team membersUnderstanding roles and permissionsTwo-factor authenticationDeleting your account
BillingPlans and pricing overviewHow conversation quotas workUpgrading or downgrading your planTrial period detailsCancellation and refund policy
SubscriptionsManaging your subscriptionPayment methodsInvoice historyAnnual vs monthly billingAdding conversation packs
AI ReceptionistHow the AI conversation engine worksRetrieval-only architecture explainedWhy the AI never invents pricingConfiguring the greeting messageProactive prompt timing
LeadsHow leads are capturedLead statuses and workflowLead deduplicationMerging duplicate leadsExporting leads
InboxUsing the leads inboxFiltering and searching leadsViewing chat transcriptsOne-click contact (call or email)Assigning leads to team members
AutomationEmail notifications setupSMS notifications setupWebhook configurationGoogle Calendar integrationSlack and Teams notifications
AppointmentsConnecting Google CalendarSetting booking duration and bufferConfiguring working hoursManaging booked eventsDisconnecting Google Calendar
TroubleshootingWidget not showing on my siteAI giving wrong answersNot receiving email notificationsCalendar not syncingWidget performance issues
FAQGeneral frequently asked questionsTechnical frequently asked questionsBilling frequently asked questionsCompliance and HIPAA questions
